Awards Recognize Top Auto Dealers Who Demonstrate Excellent Customer Service
2017 DealerRater Dealer of the Year Award
Andrew Toyota has been awarded a 2017 DealerRater Dealer of the Year Award, which recognizes auto dealerships across the U.S. and Canada who deliver outstanding customer service, based on consumer reviews written on DealerRater.com. This is the second consecutive year that the dealership has earned this coveted honor.
“Car buyers have spoken and have identified Andrew Toyota as the best Toyota dealer to do business with in WI,” said DealerRater CEO Gary Tucker. “The quality and number of reviews for Andrew Toyota speak volumes of the top-notch experiences they provide to customers.”
The DealerRater Dealer of the Year Awards are based on reviews by new- and used-car shoppers and those who took their vehicles into dealerships for service. Reviewers evaluated Andrew Toyota on its customer service, quality of work, friendliness, pricing and overall experience.
Andrew Toyota has demonstrated consistently high PowerScore™ ratings for customer satisfaction, placing it in the top of its class. The PowerScore is determined using a Bayesian algorithm that factors the dealership’s average DealerRater consumer rating and the total number of reviews written about the dealership during the 2016 calendar year.
2017 DealerRater Consumer Satisfaction Award
In addition, Andrew Toyota has also been awarded a 2017 DealerRater Consumer Satisfaction Award, an annual recognition given to auto dealerships that deliver outstanding customer service as rated by online consumer reviews. DealerRater created the Consumer Satisfaction Award program to let online car shoppers instantly spot dealers that provide high-quality customer service. This is the third consecutive year that the dealership has been recognized with this award.
Consumer Satisfaction Awards are given to the top 10 percent of U.S. new-car dealers based on their PowerScore™, as well as top independent and Canadian dealerships that receive at least 25 annual reviews and maintain an average PowerScore™ rating of 4.0 out of 5.0. The PowerScore™ is determined using a Bayesian algorithm that factors the dealership’s average DealerRater consumer rating and the total number of reviews written about the dealership during the 2016 calendar year.
“The Andrew Toyota team and I are honored to have received both of these awards,” stated Andrew Automotive Group President Andrew Schlesinger. “We have tremendous gratitude to our guests for their loyalty and continued business. We are honored to be their Milwaukee area Toyota dealership of choice.”
This is the 9th and 10th customer service based award Andrew Toyota has received for 2015 through 2017. Other awards that have been won include: 2016 Angie’s Lists Super Service Award, Edmunds.com’s 2016 5 Star Dealer Award, the 2016 Wisconsin Toyota Dealer Of The Year Award per DealerRater, the Toyota President’s Award (for the 22nd time), the 2015 AND 2016 DealerRater.com Consumer Satisfaction Award, the 2015 Best Of Milwaukee: Best Auto Repair Award, and the 2015 People Love Us On Yelp Award.