A Rare Honor: Toyota Master Diagnostic Technicians

September 24th, 2015 by

Being called a master of your profession is one of the top honors anyone can receive at their workplace. That is a reality for four members of the Andrew Toyota Service Department that traveled to the Indiana Toyota Plant this week. Larry Erickson, Jim Hahn, Kris Kyler, and Norm Neu have all reached Toyota Master Diagnostic Technician status and just received special awards for their efforts in 2014-2015. Overall, Andrew Toyota Scion employs seven Master Diagnostic Technicians. This is the highest level that these important members of the service team can reach through programs offered by Toyota. Our Master Diagnostic Technicians have had to work hard to reach this level of expertise and everyone at Andrew Toyota Scion would like to congratulate them for their continued achievements in this field.


The road to becoming a Toyota Master Diagnostic Technician is a long one. To start, they must have a minimum of five years of Toyota service experience. Then, these men had to work their way through a series of lessons and classes demonstrating their knowledge the whole way. This included passing all the ASE certification tests, and the same test that Toyota gives to its team of field engineers at 80% or better.


In addition to the intensive coursework required, they had to update their skills with each new model that arrives as well as have an evolving knowledge of systems from the newest Toyota Smart Key technology to older, more antiquated systems that could roll into the service bays at any time. The depth and breadth of knowledge these four men demonstrate on a daily basis, combined with their willingness to work directly with customers is a testament to their hard work and dedication to their craft.


Because of the hard work these gentlemen have put in, much of it outside of the shop, Andrew Toyota Scion is able to offer a full range of services that keep our customers’ vehicles on the road and running in peak condition. Additionally, having this level of expertise on the team is an outstanding resource for the rest of the technicians. Customers can have a little more peace of mind knowing that a Toyota Master Diagnostic Technician serviced their vehicle or one of them has at least consulted on the repair.


The next time you bring your vehicle into Andrew Toyota Scion for an oil change or tire rotation, be sure to give these gentlemen a pat on the back for their hard work and new achievements.

Posted in Awards