Service Loyalty Program

Andrew Toyota Service Dollars Frequently Asked Questions

I lost my card. How do I get a replacement?

Please send a card replacement request to support@loyalty-trac.com. Be sure to include your full name and account number. Your account number is listed on all program emails. Once we receive your request, it will take approximately 2-4 weeks before you receive your new card in the mail. Rest assured, your account balance and contact information will be transferred to your new card. If you need to bring your vehicle in for service before you get your new card, the store can look up your current balance.

Can I use my card at other dealerships?

No, this is a program that is exclusively offered at Andrew Toyota. We proudly serve: Milwaukee, Glendale, Shorewood, River Hills, Whitefish Bay, Mequon, Cedarbug, Brookfield, Menomonee Falls, Germantown, West Allis, Brookfield, and all of Southeastern Wisconsin.

How long does it take for parts & service purchases to show on my account?

It typically takes up to 24 hours for any transactions to appear on account. In rare instances it may take up to 72 hours.

My balance doesn’t seem correct. How can I get it changed?

If your balance doesn’t reflect a particular transaction on your activity statement that you think you should have earned dealer currency for, please contact our support team at support@loyalty-trac.com. (please include your name, account number, date of service visit, and Repair Order/Invoice number and we’ll look into it. After our review, we’ll either fix the transaction (if necessary) or refer you to the dealership for further evaluation.

How do I redeem my dealer currency?

Simply visit Andrew Toyota in Milwaukee, WI and let them know you’d like to redeem your dealer currency on your repair or parts purchase. They will deduct funds from your account and reduce your repair bill by the amount of funds you have available.

Is my dealer currency transferable?

No, you cannot transfer your dealer currency to anyone else. If you received two or more accounts in your name, these accounts can be consolidated into one account.

Who do I contact if I have a question that is not on this page?

Please contact our service manager, Allen Good. He can be reached at (414) 540-2597 or via email at agood@andrewtoyota.com.